Machine learning technology is going through a period of terrific growth, gaining traction last year as it worked to redefine the way that enterprises operate. Its impact has been so big, and so strong, that it is now firmly embedded as essential across a diverse range of industries. In manufacturing, it’s used for predictive maintenance, […]
Consumers are reaching for more personalized customer experiences and, armed with an array of data trackers, businesses are trying to match expectations. Data can deliver immense value; it can drastically improve the customer experience, increase sales opportunities and build an incredibly accurate picture of online consumer behavior.
The UK insurance industry is suffering from a major crisis of confidence. Multiple reports have all come to the same conclusion: consumers aren’t happy with the service that their insurers are providing.
In a fiercely competitive market there are very few ways to really distinguish your products and services – but customer service is one way to make your business stand out from the crowd.