We’re in Miami this week for Genesys’ G-Force 2016 event – the sun’s shining, the Pina Coladas are chilled and we’re excited to spend the week meeting new people, and talking about NextGen customer relationships. But before we talk about how customer journeys are going to evolve, it’s a good idea to assess how the […]
What’s the relationship between big data and omni-channel optimization? Exactly why and how is big data relevant to you?
So many tools claim to give retailers true omni-channel customer service. But few of these tools have the one quality that makes them genuinely ‘omni-channel’. Read on to find out more.
In a fiercely competitive market there are very few ways to really distinguish your products and services – but customer service is one way to make your business stand out from the crowd.