Is artificial intelligence the future of customer service? That’s the question posed by Jason Chernofsky in a recent article on The Next Web. It’s a brief, and decent, read that’s definitely worth a few minutes of your time. It summarises some of the main talking points in AI’s growth in the world of customer service; […]
Robots charged with artificial intelligence are taking over. That’s the path that a lot of speculative reports take when talking about the future of Artificial Intelligence (AI) in the workplace. Most recently, Forrester has warned that robots will ‘eliminate’ 6% of all jobs in the US by 2021. This is a startling figure and, with […]
So many tools claim to give retailers true omni-channel customer service. But few of these tools have the one quality that makes them genuinely ‘omni-channel’. Read on to find out more.