Every visitor to your website has unique needs: your website should be helping each of these visitors to reach their specific destination by offering dynamic contact options.
Now Interact’s Personalized Contact Channels technology segments visitors in real-time, increasing self-serve and turning sales that would have otherwise been lost into real profit.
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"Now Interact is an incredibly powerful tool for our team. It means that ahead of each call our advisors have an ideal set up of how they are going to approach it to ensure they get the best result."
— Stephen McGlinchey, Three
By optimizing and adapting your website’s available contact channels, Now Interact’s powerful, channel-agnostic Predictive Intelligence solution simultaneously helps you to improve conversion rates and manage call center capacity.
An expert can learn a lot from the way that a potential customer browses your website—but a machine can see patterns and behavioral indicators at a speed no human could ever achieve.
That’s why Now Interact’s Predictive Intelligence can accurately identify each visitor’s position within the buying cycle, determine how much they are worth to your company and decide in real-time, which contact channel they should be offered to ensure the best possible outcome.
Best for your customers, best for your contact center: Now Interact’s Personalized Contact Channels.
Now Interact’s machine-learning algorithms optimize your contact channels to match operational priorities and contact center capacity, all the while ensuring that your visitors are served only the channels that best fit their needs.
Telltale behavioral signs are always there, but it takes predictive analytics built on machine-learning algorithms to detect the indicators in advance. Now you can transform your conversion rates and boost profits by reducing cart abandonment levels.
Stay ahead of your competitors by automatically adjusting the available contact options on a per-customer basis. Visitor needs help? They’ll be served the FAQ or a dynamic number that connects them directly to an agent skilled to solve their problem.
Compared to traditional static contact channels, Now Interact’s Personalized Contact Channels is proven to significantly increase both online sales and offline contact center-assisted sales, dependant on your specific business’ needs.
Now Interact’s technology identifies the online visitors who will happily self-serve online. These customers are directed away from calling your contact center, helping to reduce call center load and making sure service agents are devoting their valuable time to the customers that need it most.