Leading omnichannel technology vendor Now Interact has implemented a new system to improve the chain of experience for customers of insurance for Monuta in Dusseldorf. At the forefront of Predictive Intelligence innovation, Now Interact links online and offline sales channels and enables the specialists for Bereavement provision to provide an an optimum journey for its customers.
Using proprietary Predictive Intelligence technology, Now Interact has developed a platform that allows the combination of online and offline sales using traditional contact channels. The system automatically detects the right time to offer a customer the most appropriate contact channel to serve them – be it phone, email, chat or video. As a result, customers receive a better service experience.
“We are thrilled to add Monuta to the roster of German brands using our Predictive Intelligence technology. The partnership is an important milestone for our further expansion in Germany” said Gijs Bos, Now Interact Director of Germany.“We have been seeing a lot of interest from German companies due to our extensive experience in other regions”
“The introduction of Now Interact’s Predictive Intelligence Platform on our website is an important step to support and advise our customers, and prospective customers, even better. Prospective buyers will receive precise and accurate information, and any concerns should be addressed, putting the customer first” says Hugo Zoetman, e-commerce manager at Monuta insurance Germany branch. “Now Interact helps us align even closer to customer needs and the personal customer journey, and as a result advise on our services and products”.