How can you improve customer satisfaction and increase sales?
Now Interact – a leader in the field of Predictive Intelligence – provides clear answers to such questions. Now Interact’s CEO, Magnus Åström, said in an interview:
„After successful market penetration in our Scandinavian home, followed by the Netherlands and UK, we are now ready for further international expansion by establishing ourselves in the largest European market – Germany.”
“The quality of service in Germany is steadily improving, but still has a lot of catching up to do; especially with regards to the customer journey as it moves between on and offline channels. This is where Now Interact can help. Our fully automated Predictive Intelligence system creates a better customer experience and increases sales, while at the same time reducing the cost to serve the customer. German service providers use older technologies and this has to drastically change in the coming years. I see great market potential for Now Interact in Germany” said Åström.
Now Interact’s Predictive Intelligence platform optimizes the interaction between on and offline, and is proven to increase sales originating from web. Now Interact uses an algorithm to analyse the digital customer behaviour on a website, and automatically offers the customer the optimal support channel using Predictive Intelligence. The customer receives relevant support through the most effective channel at the right time. Agents receive important information in real-time about the customer and are thus better prepared for when the customer journey moves beyond the website.
Now Interact works with leading service providers including: Telenor, Three, Eneco, Folksam, Good Energy, Swedbank, SEB, Centraal Beheer and Achmea. Its expansion into Germany is through partnership with Smart @ Solutions GmbH in Hamburg. Smart @ Solutions is a customer experience Consulting firm that specializes in Financial Services and Technology companies.
„We are very pleased to support Now Interact in establishing a presence in Germany. Now Interact’s solution is unique and very convincing and we’re already seeing a lot of interest in the market. German service providers will be able to learn from digital pioneers in countries including Scandinavia, the NL and UK“ said Sven Sahlberg, CEO at Smart @ Solutions GmbH.
For more information, contact Leslie McArdle – Marketing Manager EMEA, Now Interact on +44 (0)7949 936 051.