Vattenfall is one of Europe’s largest generators of electricity. Its main products are electricity, heat and gas. In electricity and heat, Vattenfall works in all parts of the value chain: generation, distribution and sales. In gas, Vattenfall is active in sales. Vattenfall also conducts energy trading and lignite mining.
The brand strives to provide a quick, relevant and customised service to its customers, as well as alignment between its various sales channels.
Jonas Kjellberg, Sales Manager at Vattenfall, explains how integrating our solution has allowed them to optimise staff resources and meet online demand better.