Dutch insurance firm Centraal Beheer has invested in the contact channels it needs to deliver a class-leading customer experience for all of its clients – from domestic consumers to SMEs. Using Now Interact’s Artificial Intelligence, it is able to to offer channels with a high cost-to-serve including video-chat and co-browsing to specific customer segments, whilst […]
Dynamic contact channels (those that only appear on the screens of the website visitors that would actually find them useful) are king. They drive high converting leads, decrease call center load, and improve the customer experience. And with Essent, the Netherlands’ largest energy company, we proved it over the course of a two month trial. 61% […]
SiteVision is the tool that gives advisors an unprecedented view of their callers’ previous online journeys. It’s also the tool that helped Three to reallocate resource to its omnichannel team, which grew by 40% over two years. Read the case study find out how Now Interact’s solutions facilitated this growth, as well as supported the […]
Find out how Telenor has seen an increase in conversions through both its website and telesales using Now Interact’s Predictive Intelligence technology.