Competition between contact channel technology providers is fierce. Their promises about being able to improve the customer experience and build sales, although mostly substantiated, can get lost in a sea of near identical guarantees. With so many tools, and so many promises, creating the suite that’s perfect for your business can be a confusing process.
What makes Predictive Intelligence different?
Enter the (relatively) new kid on the block, Predictive Intelligence. If you need a refresher on what we mean when we talk about Predictive Intelligence, check out this blog.
Our Predictive Intelligence technology works differently to the other tools or trackers that you may have already invested in. It’s different because it doesn’t form its own isolated bubble on your site. It also doesn’t replace any existing contact center platforms, personalization or engagement technologies. Our Predictive Intelligence technology enhances your existing contact channel strategy to give you the best chance of success.
Predictive Intelligence is a team player
If, for example, our Predictive Intelligence technology determines that using chat is the most effective way of helping the online visitor, then it will very easily set to work with your existing chat provider. If it’s determined that they would better be served with offline assistance, then they may be offered call back; if they have a customer service issue, they may be directed towards the FAQ. By being automatically compatible with your entire range of contact channels, our Predictive Intelligence technology has an unrestricted focus on helping you to meet your business goals.
We want your business to deliver the best possible customer experience, to convert more sales. We want you to take full advantage of the data sitting at your fingertips. We want to contribute towards your success. This can only be done if we help your other tools to perform at their highest level. Our Predictive Intelligence technology doesn’t compete; it enhances.